We at Genesis Group have been actively involved in developing and delivering trainings customized to meet our client’s requirements. Due to the ever-changing work environment of today, it is crucial to ensure that employee’s skills and knowledge are constantly upgraded to match the times. Our team of certified trainers conduct a thorough Training Needs Analysis (TNA) to come up with the skills gaps in the job performance of the employees and thereafter advise on the Training areas.
We additionally work with our client to devise a comprehensive Training Strategy for your organization, starting with TNAs, a training implementation plan as well as a Post-Training Effectiveness Evaluation. This format enables you to focus on Employee Development in a structured and planned manner, with a focus on maximizing return on training investment.
Our training and development methodology include:
Group discussions
Facilitating, not lecturing
Syndicate exercises and case studies
Simulations
Action planning
Hand outs
Relevant Video clips
Feedback
Employee feedback: We ask the participants to rate the training and the facilitators at the end of the session. This helps us to rate our own success and to conduct a post –training effectiveness evaluation.
Training Feedback: Our trainers will give feedback on tests undertaken and rate the employees. They will also give a report on effectiveness of the training and whether the training objectives were achieved. We also do a follow up on whether employees are able to apply the skills imparted.
Our Training areas include but are not limited to:
Sales and Marketing Dynamics- Modern Techniques
Customer Service
Communication and Interpersonal relations with Customers
Presentation Skills
Telephone Etiquette
Supervisory Skills
Management Skills
Performance Management
Self- Motivation/ Motivating Staff
Leadership Skills
Work-Life balance
Stress Management
Social Media Marketing/ Digital Marketing
Team Building
Conflict Resolution
Change Management
Networking
Social Media at Work place
Technical Training